Terms of Use

1. All prices shown are inclusive of 6% SST.
2. Limited delivery areas apply.
3. Promos and prices may vary by location.
4. Delivery operating hours vary by location.
5. Images shown are for illustration purposes only.
6. Should any discrepancy occur in published price, the pricing displayed at check check out point is deemed final. Venturo Eco Marketing PLT reserves the right to change all prices, promotions, offers and products without prior notice.

Product Delivery

1. Your product will be shipped on the next day upon order confirmation. 

2. The delivery time frame for Klang Valley, Penang & Johor regions is estimated to be within next business day upon confirmation of order.

3. We do accept international shipping to certain countries upon request and we require our customers to contact us prior to order placement so we could advise on the shipping charges and customs clearance (if applicable) procedures.

Refund & Return Policy

1. We do our best to ensure the accuracy of every order that is shipped out. Kindly check the accuracy of your order upon receipt. Any errors or damaged items must be reported to us within 2 days of receipt of your order.

2. For health and safety reasons, food and perishable products are not returnable or exchangeable except in cases we shipped the incorrect item or the item is damaged upon receiving.

3. For refund related matters, kindly contact us between the hours of 10am - 6pm on any day where our customer service representative will assist you throughout the refund process.

4. Please reach out to us at +(60)3 8408 1771 or sales@durianrepublic.com with any questions concerning our return and refund policy.

Personal Data Protection Policy

Venturo Eco Marketing PLT (hereinafter referred to as either, "Company", "We", "Us" or "Our") are committed to protecting the privacy of personal information and/or data you may provide us on this website (the "Site") and/or through other modes of communication such as online ordering, social media, emails and telephonic communication.

COLLECTION OF INFORMATION / PERSONAL DATA

The Company will collect your personal information and/or data that you may voluntarily provide on:
1. online forms, which may include: user registration, contact requests, guest comments, online product ordering and/or online surveys; and
2. other online / social media and telephonic activities including but not limited to product ordering and general inquiry and customer service activities.

TYPE OF INFORMATION / PERSONAL DATA

Your personal information and/or data may include may include some or all of the following: your name, address, telephone number, email addresses, and any other information you may voluntarily provide.

PURPOSE OF COLLECTING PERSONAL INFORMATION / DATA

Your personal information and/or data is collected, used and otherwise processed by us for, amongst others, the following purposes:
1. processing your request(s), order(s), purchase(s) and/or contest entry;
2. delivering notices, services, products, updates, prizes and/or promotional materials to you;
3. maintaining and improving customer relationship and services;
4. conducting marketing survey and client profiling activities;
5. maintaining and updating internal record keeping;
6. meeting any legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any entity within our group and the Companies;
7. enabling us to send you information by email, telecommunication means (telephone calls or text messages) or social media about products, services and/or promotions offered by the Companies and selected third parties that we think may interest you;

CONSEQUENCES FROM FAILURE TO SUPPLY PERSONAL INFORMATION / DATA

Your failure to supply your personal information and/or data will:-
1. result in us being unable to provide you with the notices, services, delivery and/or products requested;
2. result in us being unable to accept and process your entry to any contest;
3. result in us being unable to update you on our latest products, services and promotions.

DISCLOSURE

Your Personal Information and/or Data provided to us shall be kept confidential but you hereby consent and authorize us to provide or disclose your Personal Information and/or Data to the following categories:-
1. any person to whom we are compelled or required to do so under law ;
2. any entity within our group;
3. Payment channels including without limitation financial institutions for purpose of assessing, verifying, effectuating and facilitating payment of any amount due to the Companies in connection with your acquisition of our services and/or products;
4. our business partners and affiliates that provide related services or products in connection with our business, for joint promotions and/or contest;
5. statutory authorities, government agencies and industry regulators;
6. our consultants, accountants, auditors, lawyers or other financial or professional advisers;
7. our sub-contractors, agents or third party service or product providers;
8. our service providers for purposes of establishing and maintaining a common database where we have a legitimate common interest;
9. the general public should you become a winner in a contest by publishing your name, photographs and other Personal Data without compensation for advertising and publicity purposes.

SECURITY

The Company shall at its best keep and process your data in a secure manner. The Company shall also where necessary and practicable, implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing or loss of the Personal Information and/or Data. 

Nevertheless, the Company will not be responsible for any event arising from unauthorised access to or theft of your Personal Information or Data. The Company will not be held responsible for events arising from third parties gaining unauthorized access to or third parties’ theft of your personal information and/or data.

RIGHTS FOR ACCESS & CORRECTION OR MODIFICATION

You have the following right in relation to your Personal Information and/or Data:-
1. To make request (in writing and/or via email) to the Company for information of your personal data that is being processed by and/or on behalf of the Company.
2. To correct or modify of your personal information and/or data which is inaccurate, incomplete, misleading and/or not up-to-date at any time through any channels provided by the Company; and
3. To limit the processing of your personal information and/or data specifically for the purposes it was collected.If you have any request in relation to the above-mentioned rights and/or for any inquiry in respect of your personal Information and/or Data, please write to and/or contact the following:-

Direct Line: +(60)3 8408 1771
Email        : sales@durianrepublic.com

CONSENT

Your usage of our website and/or by way of placing your order(s) for our products via online and/or telephonic communication indicates your consent to the use of your Personal Information Data in accordance with this Personal Data Protection Notice.